There are two types of returns - - Regular Returns and Damaged Returns. Below is our specific policy for each of these types of returns:
This type of return is for items that you have ordered in error, no longer need, or have changed your mind. Once the product is received back at our designated warehouse, you will receive a store credit coupon for your purchase, minus any shipping and handling fees that may apply. You will receive your store credit coupon as long as the following criteria are met:
Please note that you will be responsible for shipping charges back to our warehouse on this type of return and in some cases a restock fee of 25% may be applicable.
Also please note that SPECIAL ORDER items are non-refundable and non-returnable. GLASSWARE is non-returnable as well, but refunds can be made on a per-glass basis in the case of breakage.
Damaged Product Returns
This type of return is for items that have arrived to you in a damaged or defective condition or the warehouse has sent you the wrong item (not the item on your order). These returns are eligible for a full monetary refund as long as the following criteria is met:
Wares Direct cannot accept returns of certain items by law. Below is the listing of these items:
Issuance of Refund or Store Credit Coupons You will be provided with your refund or store credit coupon once the following is completed:
In the event you need to return a product to us, you must follow the instructions below in order to provide our team with the necessary information to process your return quickly:
If you made a purchase through eBay and want to cancel your order, you must apply for order cancellation through eBay first. Ebay then sends us the cancellation notice and refunds our commission. We are not at liberty to cancel orders unless ebay allows the cancellation first. This is a function of EBAY. In the case where you make a purchase through our site and subsequently change your mind before receipt, please call our offices immediately and we will try to stop the shipment from leaving our warehouse(s). We pride ourselves on fast shipping to our customers, so we are not always able to stop shipments in time when cancellations. We will do our best and let you know one way or the other.
In the event you pay for an item and it is not readily available. Wares Direct reserves the right to automatically backorder your purchase for a period not to exceed 30 days. If we cannot ship out your product in that timeframe, you will then be notified and refunded in full. You will be notified of this action via email backorder confirmation.